Get Satisfaction - its what you want when you ring a call centre - like your bank, your tax office or some other service provider. Get Satisfaction, if you don’t know it is the name of a powerful web based customer service tool which helps customers to connect and help themselves.

I’ve just launched a Get Satisfaction forum to demonstrate the features of their free service - and it works well.

Why Get Satisfaction?

Get Satisfaction has a number of cool features for you customers and if you are looking for a social CRM / new helpdesk then consider Get Satisfaction because:

  • Its easy to post a comment or request for help
  • Good Social Tools to like or rate comments
  • No need to create an account customers can login with Facebook, Twitter, etc
  • Comment threading
  • Tools for Facebook, Widgets for website
  • Good for SEO - integrates well for Google Search Results

What it doesn’t do is - helpdesk and trouble ticketing or offer FAQ’s and knowledge base functions. But Get Satisfaction is integrated well with Zendesk amongst others.

Hosted vs Internal Deployment of Helpdesk & FAQ tools

Pricing models might not suit your business, but then there is a trade-off between a fully hosted software as a service help desk - or the cost of building it yourself.

Tags: Customer Service, Get Satisfaction

Read more from my blog for an introduction and quick tips on developing in Hugo or UCTD.

Meet the author

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Damien Saunders
An experienced management consultant and business leader interested in digital transformation, product centred design and scaled agile. If I'm not writing about living with UCTD (an autoimmune disease), I'm probably listening to music, reading a book or learning more about wine.
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