ZOHO CRM, which I reckon is the best free CRM for the web or SaaS. is now available to add from the new Google Apps Marketplace.

(note if you’re already using ZOHO CRM with Google Apps you are better to leave things as they are for now)

What is CRM?

Customer Relationship Management or CRM is really about 3 things:

  1. Building up knowledge on the people you do with business with or relate to – your clients, customers and the companies they work for
  2. Communicating with your customers and managing those ‘relationships’
  3. Selling your stuff, or supporting your clients and staff to sell

In the past business process managers would have focused on Managing Customers as a key process for the Customer Lifecycle. CRM provides a holistic overview of these activities.

You can read more about how to chose a web based CRM and the key features in ZOHO and tell me what you think -

Have your say: Are you using ZOHO for CRM??

Tags: crm, Customer Relationship Management, Google Apps, Zoho

Read more from my blog for an introduction and quick tips on developing in Hugo or UCTD.

Meet the author

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Damien Saunders
An experienced management consultant and business leader interested in digital transformation, product centred design and scaled agile. If I'm not writing about living with UCTD (an autoimmune disease), I'm probably listening to music, reading a book or learning more about wine.