Get Satisfaction – its what you want when you ring a call centre – like your bank, your tax office or some other service provider. Get Satisfaction, if you don’t know it is the name of a powerful web based customer service tool which helps customers to connect and help themselves.
I’ve just launched a Get Satisfaction forum to demonstrate the features of their free service – and it works well.
Why Get Satisfaction?
Get Satisfaction has a number of cool features for you customers and if you are looking for a social CRM / new helpdesk then consider Get Satisfaction because:
- Its easy to post a comment or request for help
- Good Social Tools to like or rate comments
- No need to create an account customers can login with Facebook, Twitter, etc
- Comment threading
- Tools for Facebook, Widgets for website
- Good for SEO – integrates well for Google Search Results
What it doesn’t do is – helpdesk and trouble ticketing or offer FAQ’s and knowledge base functions. But Get Satisfaction is integrated well with Zendesk amongst others.
Hosted vs Internal Deployment of Helpdesk & FAQ tools
Pricing models might not suit your business, but then there is a trade-off between a fully hosted software as a service help desk – or the cost of building it yourself.
If you want to see it working … Try the Foursquare forum.
Give it go … have a say on Damien’s Get Satisfaction forum